Criminal Law Essay Example for Free

Criminal Law Essay 1. What kind of strike does the law not allow to form the basis of self-defense claims? d. Preemptive Correct Question 2 The castle exception is an exception to what doctrine? a. the retreat doctrine Question 3 Which of the following cases involves the â€Å"New York Subway Vigilante?† c. People v. Goetz (1986) Correct Question 4 Most defenses are perfect defenses; if they’re successful, defendants are c. acquitted. Question 5 The retreat requirement is weakest or nonexistent when persons are attacked b. in their own homes. Correct Question 6 The defense of consent recognizes the societal value of a. individual autonomy. Correct Question 7 A defense in which the defendant admits the act but claims that, under the circumstances, they aren’t legally responsible is called b. excuse. Correct Question 8 A defense in which the defendant accepts responsibility for the act but claims what they did was right is called a. justification. Correct Question 9 Circumstances that convince fact finders that defendants don’t deserve the maximum penalty for the crime they’re convicted of are called c. mitigating circumstances. Correct Question 10 Which of the following never justifies the use of force against another person? a. retaliation Question 11 At the heart of the choice-of-evils defense is the necessity to prevent a. imminent danger. Correct Question 12 A person who was the initial aggressor can gain a lawful right to self-defense if they do which of the following from the incident they started? b. completely withdraw Correct Question 13 A person can use deadly force against an attacker whom the victim reasonably believes is going to cause them an injury less than death. The attacker is said to be threatening b. serious bodily injury. Correct Question 14 What is the heart of self-defense? a. necessity Correct Question 15 The general rule is that self-defense is available only against what type of attacks? b. Legal Question 16 Which of the following is a key requirement of the necessity defense? a. that no reasonable legal option exists for averting the harm Correct Question 17 The law of self-defense is undergoing b. major transformation. Correct Question 18 In some jurisdictions, a person must retreat before using defensive deadly force if a. he can with complete safety to himself and others. Correct Question 19 Defensive force may be used only if the threat or danger is  d. imminent. Correct Question 20 Evidence that doesn’t amount to a perfect defense might amount to an imperfect defense; that is, defendants are d. guilty of lesser offenses.

Components Of A Computer System

Components Of A Computer System Computer is an electronic machine that can store, organize and search information, do calculation and control other machines. Computer has hardware and also software. Computer hardware means the physical component of a computer system, which has different functions to complete different tasks. Hardware is something we can touch. This hardware includes input devices, output devices, a system unit, storage devices, and communications devices. This could be a monitor, memory chip, hard drive, or CPU. Computer software is the collection of computer programs and related data that provide the instructions telling a computer what to do and how to do it. Software refers to one or more computer programs and data held in the storage of the computer for some purposes. Program software performs the function of the program it implements, either by directly providing instructions to the computer hardware or by serving as input to another piece of software. Software is intangible. Examples of software are application software and system software. Without software, hardware is useless.hero_06_software.jpg Computer Specification Each computer has own computer specification. The computer that Im going to discuss about its specification is HP ProBook 4420s. HP-ProBook-4420s-Notebook-PC_400x400.jpg Processor Intel Core i3-370M Processor (2.4 GHz, 3 MB L3 cache) Memory 2 GB 1066 MHz DDR3 SDRAM Chipset Mobile Intel ® HM57 Express Operating System Windows 7 Ultimate Graphic card ATI Mobility Radeon HD 5470 with 512 MB dedicated video memory Internal drive 320 GB 7200 rpm SATA II Optical disk drive DVD+/-RW SuperMulti DL LightScribe Display 14.0 diagonal LED-backlit HD anti-glare (1366 x 768) Integrated camera 2.0 MP webcam Weight and dimension- 2.27 kg, 33.60 x 23.24 x 2.70 cm Battery type and life 6-cell (47 WHr) Li-Ion, up to 4 hours and 30 minutes Processor: The processor of this laptop is Intel Core i3-370M. Processor is also called the central processing unit (CPU). It is the electronic component that interprets and carries out the basic instructions that operate a computer. Furthermore, it is the portion of a computer system that carries out the instructions of a computer program, and is the primary element carrying out the computers functions. The central processing unit carries out each instruction of the program in sequence, to perform the basic arithmetical, logical, and input/output operations of the system. System clock: The processor relies on a small quartz crystal circuit called the system clock to control the timing of all computer operations. The pace of the system clock, called the clock speed, is measured by number of ticks per second. The clock speed for this processor of this laptop is 2.40GHz (Giga Hertz). The clock rate is the speed at which a microprocessor executes instructions. Every computer contains an internal clock that regulates the rate at which instructions are executed and synchronizes all the various computer components. The CPU requires a fixed number of clock ticks (or clock cycles) to execute each instruction. The faster the clock, the more instructions the CPU can execute per second. Cache: Most of todays computers improve their processing times with cache. Memory cache helps speed the processes of the computer because it stores frequently used instructions and data. This laptop is having L3 cache on the motherboard which is separate from the processor chip. Memory: Memory is the primary storage. It consists of electronic components that store instructions waiting to be executed by the processor, data needed by those instructions, and the results of processing the data which is information. Most Random access memory (RAM) is volatile, which means it loses its contents when the power is removed from the computer. The RAM of this laptop is 2 GB 1066 MHz DDR3 SDRAM. SDRAM refers to Synchronous DRAM, which can synchronized to the system clock and it is much faster than DRAM. Chipset: Chipset of this laptop is Mobile Intel ® HM57 Express. A chipset refers to a group of integrated circuits, or chips, that are designed to work together. They are usually marketed as a single product. It is usually designed to work with a specific family of microprocessors. Because it controls communications between the processor and external devices, the chipset is used to determine the system performance. The mobile Intel ® HM57 Express Chipset is part of the mobile Intel ® 5 Series Chipsets, providing single chip architecture and delivering: Intel ® Anti-Theft Technology for PC protection that can disable a lost or stolen PC and reactivate it without compromise to the system or data Blue-ray* logo capable HD video playback, with native support for Blue-ray drives Intel ® Rapid Storage Technology for enhanced performance, power management, and data protection for the storage subsystem Operating System: An operating system (OS) is software, consisting of programs and data, that runs on computers and manages computer hardware resources and provides common services for efficient execution of various application software. Examples of popular modern operating systems for personal computers are Microsoft Windows, Mac OS X, and GNU/Linux. The operating system that installed in this laptop is Windows 7 Ultimate 64-bit. Graphic Card: The graphic card included in this laptop is ATI Mobility Radeon HD 5470 with 512 MB dedicated video memory. This graphic card has 512MB of dedicated DDR3 VRAM (Video RAM), which means it has 512MB for storing data (not combining with computer RAM). The higher the memory of VRAM, the better the graphical item (such as picture, video, and game loading) can be presented and better loading time. Internal drive: The hard disk included in this laptop is 320 GB 7200 rpm SATA II. A hard disk drive (HDD) is a non-volatile, random access device for digital data. It features rotating rigid platters on a motor-driven spindle within a protective enclosure. Data is magnetically read and written on the platter by read/write heads that float on a film of air above the platters. SATA II is the second generation SATA interfaces running at 3.0 Gbit/s are shipping in high volume as of 2010[update], and prevalent in all SATA disk drives and the majority of PC and server chipsets. With a native transfer rate of 3.0 Gbit/s, and taking 8b/10b encoding into account, the maximum uncoded transfer rate is 2.4 Gbit/s (300 MB/s). Optical disc drive: The optical disc drive in this laptop is DVD+/-RW SuperMulti DL LightScribe . It is support for the Blu-ray DVD drive on configurations with integrated graphics requires Windows7 or Windows Vista. Optical disc drives are an integral part of stand-alone consumer appliances such as CD players, DVD players and DVD recorders. They are also very commonly used in computers to read software and consumer media distributed in disc form, and to record discs for archival and data exchange. Others: The display of this laptop is 14.0 diagonal LED-backlit HD anti-glare (1366 x 768). Furthermore, this laptop is only weighed 2.27 kg and has a dimension of 33.60 x 23.24 x 2.70 cm. This laptop of has a webcam which is 2.0MP. Meanwhile, this laptop use the battery of 6-cell (47 WHr) Li-Ion and it can last up to 4 hours and 30 minutes. Analysis of Overall Performance This laptop is using a processor of Intel Core i3-370M Processor.

Wedding Planning Needs Assessment

Wedding Planning Needs Assessment CHAPTER 1 INTRODUCTION 1.1 Background Wedding is once-a-life event in peoples life. For most of families, they are willing to spend a considerable amount of money to ensure the wedding is organized as perfect as possible. According to Howard (2006), wedding today is a $70 billion business in U.S., and the average cost of wedding is $26,000 per couples. As a spinoff the larger discipline of event management, the business of wedding planning will provide business to a broad array of supporting industries, such as hotels, retails, and catering service. Comparing with the other personal events, such as birthday, anniversaries, wedding is more complicated, because it involves friends and families and a range of related service activities covering from catering to entertainments (Shone Parry, 2004). In order to make sure everything goes smoothly in the wedding day, most of the prospective couples would like to plan the wedding in sometimes year in advance. Both brides and grooms put much effort into the wedding preparation including the venue selection, honeymoon booking and dress design etc. However, not all of them have enough time and energy and knowledge in wedding planning to arrange everything themselves. They need someone to assist them in wedding planning, budget preparation, planning detail checklists, venue arrangement as well as onsite supervision and coordination on the wedding day. Wedding planners, the professional dealing with all the details of wedding, provide a one-stop service to potential couples by charging some considerable consultant fee (Wikipedia org, 2009). The role of the wedding planners is to save time, look after details, make couples dream come true, stay on the budget and save money. Wedding planners have become one of the outsourced labours in modern society (Blakely, 2007). With the rapid development of the society in the last decade, more and more couples prefer to go to college and start their own careers after graduation. Marriage is happening later in brides and grooms life (Mayling, 2002). This means couples have more disposable income to afford the wedding expenses; and they are more likely to look for some special unique wedding styles, such as theme wedding, green wedding etc., which probably involves different elements, such as ethic, religious custom, family tradition, class identity, regional practice and individual tastes and preference (Howard, 2006). As a result, wedding planners, who are providing professional advices and assistance to the couples from the moment of distributing the invitations, arranging the style of cake ceremony, table setting, and setting for banquet, are necessarily needed and developed dramatically (Markby, 2006). 1.2 Wedding in China In traditional Chinese culture, marriage was creating alliances between families. Therefore, it was strictly arranged by parents or elder people in families. Wedding should be planned strictly according to the customs. For example, people should choose a good year, a good month, a good day as well as a good time for wedding ceremony; and use â€Å"red† in the declaration for everything with the purpose of auspicious. Wedding is also one of the ways for Chinese families to present their social classes therefore the families are willing to spend a large mount of money on wedding, and much of which were supported by parents or relatives. Because of the reform and opening-up policy in the late 1970s, nowadays, the living standards in China have been dramatically increased. According to the China Statistic Yearbook 2008 (2009), the GDP per capita in Mainland China is increasing steadily and has reached 18,934 RMB in 2007. At the mean time, the social culture is becoming diversified. More and more Chinese people, especially the younger generation who have better education, began to accept the western culture. Most of the prospective couples would like to experience different types of weddings that can make their special day more measurable. For example, some people choose â€Å"white† wedding instead of traditional Chinese â€Å"red† wedding; some may prefer destination wedding instead of having wedding at home, which may require more time and professional planning and organizing throughout the wedding preparation. Therefore, wedding planners, as a new business in China, has developed rapidly during the l ast decade. According to the ministry of commerce of the PRC (2008), wedding service today has become a big business in China covering about 76 industries, such as matchmaking business, wedding planning as well as banquets, tourism industries etc. where the photographer has the highest profit that is above 30% while the wedding planner is 15%. The average expenditure for more than 3.7 million new Chinese couples in 2006 was about 126,600 RMB. Based on the statistics of Ministry of Civil Affairs of the PRC (2009), about 11 million couples got married in 2008 with the growth of 10.8% than 2007. All the statistics above show that wedding business in China has a huge market and potential. This research will focus on Pearl River Delta, the most economically dynamic region in southern part of China. PRD covers nine prefectures of Guangdong province including Guangzhou, Shenzhe, Zhuhai, Dongguan, Zhongshan, Foshan, Huizhou, Jiangmen and Zhaoqing; and has become one of the leading economic regions and a major manufacturing center of China, which accounted for 10.2% of Chinas GDP. People in PRD have more purchasing power than the other region. The per capita GDP in PRD ranges from 35,700 to 79,600 RMB which is much higher than the national per capita GDP (HKTDC, 2008). Because of the advantages of its location and open-door policy, PRD became the first region in China which allowed the foreign investments. Thus, apart from the economic strength, people in PRD were influenced by the western cultures earlier than the other places of China. 1.3 Research problem statements Due to the low entry cost in the wedding planning business, the number of wedding planners has increased rapidly in China in the last decade. Generally, two to three persons having relevant planning experience can establish a wedding planning company with around 100,000 RMB investments in China. They just need an office for meeting with clients and an official blog or website for promotion. Despite of the rapid development of the wedding business, the service/product offered by the wedding planners is similar. Comparing with the wedding photo service business, there is a lack of leading brand in the wedding planning business. With the growth of income level and education level, the couples in China are becoming more and more demanding towards the wedding service/products and face a problem that how to choose a suitable wedding planners who can provide excellent service/product. Thus, from the supply side, identifying and satisfying the important and unfulfilled needs of prospective c ouples is one of the ways for wedding planners to differentiate their products from the competitors, and make success in the competition. However, there is few studies indentifying prospective couples needs or attitudes toward products or service of wedding planner in Pearl River Delta even though in Chinese mainland, nor research about how well the wedding planners in China is meeting the needs of prospective couples. Therefore, this study will focus on the following questions to find out the needs of prospective couples (demand side) towards the wedding planners in PRD 1) Whats the reason for couples hiring wedding planners? 2) Whats the factors affecting the selection of wedding planners? Reputation? Price? Or other? 3) Do the needs of prospective couples toward wedding planners in Pearl River Delta vary according to the different demographical characteristics? 1.4 Research objectives: To find out the needs of prospective couples when hiring the wedding planners in the Pearl River Delta; To investigate the relationship between the needs for prospective couples and the choice of product/service offered by wedding planners in Pearl River Delta Region; To investigate how the needs of potential couples are influenced by their demographic profiles; To make recommendations to the wedding planners in Pearl River Delta. CHAPTER 2 LITERATURE REVIEW In this chapter, the previous studies related to wedding, wedding planners as well as the consumer purchase behavior will be reviewed. 2.1 Nature of wedding From the view of sociology, Edward (1987) defined that weddings are rites of passage, which belong to the class of rituals that everywhere mark the transition of a person or persons from one status to another. Wedding therefore becomes a private and highly-personalized event in peoples life. Event is held for a purpose that brings people together to share an experience and produce a measurable outcome no matter public or private, commercial or charitable, celebratory or commemorative (Silvers, 2003). Shone and Parry (2004) defined the wedding, together with the other personal events (e.g. birthday or anniversaries), as a type of special events. Their phenomenon arise from leisure, cultural, personal or organizational objectives which are set apart from the normal activity of daily life and their purpose is to enlighten, celebrate, entertain or challenge the experience of a group of people. The characteristics of special events include personal interactions, ritual or ceremony, intang ible, fixed timescale, labor intensive, ambience and service, perishability as well as uniqueness. Getz (2007) also defined wedding as a form of planned events because it is held in venues that cater to individual and small-group clients which may require professionals or be entirely arranged by the participants. From this point of view, Getz (2007) believed that the wedding is a multi-meaning experience in both personal and social aspects, and it is can be considered as celebrations in which a theme and emotional stimulation are essential. Although, wedding is usually defined as a type of small or personal events, it is still an area lack of study and research compared with meeting, exhibition, incentives or other events. There is quite a few academic book or journal devoted to the planning and design of weddings, parties or other private functions. 2.2 Wedding planners 2.21 The nature of wedding planner Arranging an event is complicated as it involves different elements such as the specialist sets, props, customers for participants or guests, and all the range of support requirements from special effects and lighting to music and entertainment. Event management companies are increasingly common in the events business in the last decades, which have specialized in providing of the complete event by careful planning and management. People can enjoy a number of benefits of having an EMC including the expertise, ideas and experience they can draw on (Shone Parry, 2004). Shone and Parry (2004) found that although there are some major companies in the event business, there are a wide range of smaller organizations and individuals that are willing to provide events-related service particular for the personal event market, which include the organization of parties, celebrations, weddings, anniversaries and many of similar events. Professional party planners or event organizers are those pr ofessional who deal with the nitty-gritty details of planning, organizing, operating and managing an event to ensure everything goes smoothly. According to Wikipedia (2009), wedding planners are the professionals who deal with all the details of the wedding, which includes planning, organizing, operating and management, to ensure everything goes smoothly and correctly. Ellis-Christensen (2008) defined that wedding planner as an event professional whose responsibility is not only to plan a memorable wedding, but also to give some professional advices to the couples including the venue selection, equipments preparation etc. They usually act as a wedding advisor, coordinator, supervisor, financial planner and mediator during the wedding (Brush Creek Weddings, 2008). Peters (2007) also stated that the range of service offered by wedding planner is widely. Some may prefer to offer consulting service only while some may prefer to provide comprehensive wedding package. At the meantime, Peters (2007) also pointed out that the global trend of the wedding business has been toward offering total coordination of the entire blessed even t from the beginning to the end, which includes identifying the needs of new couples, budget preparation, planning detailed checklist, venue arrangement, identifying the professionals (e.g. florists, photographers etc.) as well as on-site supervision and coordination on the wedding day. The consultant fee varies widely depending on different locations or different packages. The consultant fee may be higher in larger cities where disposable income of couples is higher than the other places. 2.22 The requirements of a wedding planner Having a strong organizational skills as well as an eye for details are necessary and basic requirements for a successful professional meeting planner because meeting process is both comprehensive and meticulous. Moreover, meeting planners must have the ability to work successful under pressure, to react calmly to constant change, and to make quick decisions (OBrien Shaw, 2002). Howard (2006) stressed that wedding planning is highly customer oriented as most of the couples are looking for special, unique and memorable wedding. Ethic and religious custom, family tradition, class identity, regional practice, and individual tastes and preferences certainly all played a role in shaping wedding consumption. Peters (2007) suggested that good communication skills, good organizational skills as well as good interpersonal skills are very essential for being a successful wedding planner, because wedding planners act as a middle person who deals with both clients and suppliers. The appearance of the professional wedding organization was an important benchmark in the rise of wedding planner business, indicating that wedding planning service today are more and more professional. These professional organizations help wedding planners naturalize particular customs and practices on a potentially national scale by sharing etiquette and customs. They provide some training course for wedding planners. Getting a certificate from professional organization has became one of the evidences for professional and made the customer confident with the service quality. Additionally, the organization also centralized and rationalized a consultants business, providing important resources and information regarding the markets as well as the trend (Howard, 2006). 2.23 Demand of wedding planners Wedding is an important event in peoples life that many people are willing to organize by themselves on the small and more intimate scale. However, not all of them have the time and wish to expend the effort on doing so and happier to pay a professional to come along and deal with all the details of planning, organizing, operating and managing to ensure everything goes smoothly (Shone Parry, 2006). According to Blakely (2007), the supply of commercial service increases dramatically along with the growth of demands for family jobs. Wedding planners are a form of outsourced labor in the modern society. These jobs which are transported from home to the public marketplace are responding to the time crunch produced by work-family conflict. From this point of view, Blakely defined wedding planners as commercial substitutes. Besides, Edwards (1987) conducted a research to examine the relationship between the weddings commercial development and its nature as a rite of passage. He found that the reason of the success of the wedding business was the convenience offered by the wedding planners and the demand from consumers for larger and more sumptuous celebrations. Consumers were looking for a wide range of wedding-related service (one-stop service) through a single organization. 2.4 The trend Firstly, the wedding today tends to be more customized than before. According to Hensdill (1996), because of the cultural exchange among the global village, traditional wedding customs are giving way to the trends of Western societies. Some new styles of wedding exist, such as theme wedding, destination wedding and green wedding, because more and more couples are looking for unique wedding. Destination wedding is a new wedding style that a couple decides to hold their wedding in a location where neither one of them resides (Daniels Loveless, 2007). There are several top destinations for wedding in the world, such as Caribbean, Las Vegas, Hawaii as well as Maldives. Generally, some special theme may be adopted into the destination wedding. For example, hotel in Las Vegas has organized Italian-style wedding for wedding couples (Stratton, 2001). Moreover, the destination wedding often merges into the honeymoon (Daniels Loveless, 2007). Secondly, the internet and e-commerce has shaped the modern wedding consumption and gave it a new immediacy and flexibility. As a result, the wedding planners can target different segments of the bridal markets through developing website that advertised their goods and services and allowed consumers to make agreement or shop directly through their online site (Howard, 2006). 2.2 Consumer purchase behaviors toward wedding â€Å"Consumer behavior is defined as the behavior that consumers display in searching form, purchasing, using, evaluating, and disposing of products and services that they expect will satisfy their needs. It focuses on how individuals make decisions to spend their available resources† (Schiffman Kanuk, 2007). 2.32 Factors affecting consumer purchases As people are willing to devote time and effort to the ritual occasions like Christmas and Thanksgiving, some researches regarding the types of purchases associated with ritual occasions have been conducted by researchers in consumer behavior (Lowery, 1994). According to some market analysis, consumer purchase behavior is strongly influenced by social, cultural and individual characteristics. a) Social factors According to Schiffman and Kanuk (2007), consumer behavior is influenced by two major groups, namely the reference group and families. â€Å"A reference group that is perceived as credible, attractive, or powerful can induce consumer attitude and behavior change† (Schiffman and Kanuk, 2007) Based on the traditional family life cycle, the prospective couples belong to the stage II, honeymooners, who have available a combined income that often permits a lifestyle that provides them with the opportunities of more indulgent purchasing of professions, which means that the honeymooners are happy to accept the professional products and service and willing to pay more money for them as they pursuit high quality of life. The reason hidden behind may be because they have more disposable income and more free time for themselves before the born of young children. Additionally, for the newlyweds, the advice and experience of other married couples (e.g. parents or friends) are likely to be important when they start-up their expenses to establish a new home (Schiffman Kanuk, 2007). â€Å"For many consumers their family is their primary reference group for many attitudes and behaviors. The members of a family assume specific roles in their everyday functioning; such roles or tasks extend to the realm of consumer purchase decisions. Key consumer-related roles of family members include influencers, gatekeepers, deciders, buyers, preparers, users, maintainers, and disposers. A familys decision-making style is influenced by its lifestyle, roles, and cultural factors.† (Schiffman Kanuk, 2007). Different social classes have different preferences in clothing, home decoration and leisure activities as well as saving, spending and credit habits. Based on the market study by Brides magazine, 20% of the buyers of the wedding products identified themselves as buyers of Brides magazine who were mainly middle class women employed in white-collar, professional and technical fields and had higher medium annual income, when combined with their future husbands. This means that the bride had more control over future consumer decisions that the couple would make (Howard, 2006). Another research about the division of wedding labor and its meaning for couples by Sniezek (2005) indicated that women complete the a disproportionate amount of wedding work just as women do more of kin-work, housework, childcare and managerial family work. He also pointed out that couples were not likely to label the unequal division of labor as unfair which may potentially put the relationship in a state of conflict. From this point of view, his statement highly support Blakelys study (2007) which stated that the wedding planning businesss targeted market is modern career women. Blakely also used the case study of wedding planning to confirm Hochschilds thesis (2003) that feminism plays and important ideological role in the expansion of the commodity frontier. However, after comparison of the emphases that brides and grooms place on artifacts selected for use in their weddings and reception, Lowery (1994) found out that the brides participating in the focus group had no difficulty describing artifacts that were important to them; while grooms had greater difficulty. They also suggest that the emergence of traditional or modern gender roles in wedding planning is partially determined by the attitudes of the bride and groom toward these roles. This is also proved by Schiffman Kanuk (2007) that wedding purchase is a joint-decision in the family where the couples may play different roles in the decision making procedure. b) Cultural factors â€Å"Culture is the sum total of learned beliefs, values, and customs that serve to regulate the consumer behavior of member of a particular society.† (Schiffman Kanuk, 2007) When explaining how culture affects the consumer behavior, Schiffman and Kanuk (2007) indicated that all phases of human problem solving are directed and guided by culture, which includes various ritualized experiences and behaviors. For instance, in practice, rituals accompany with people throughout the human life cycle form birth to death, including a host of intermediate events such as confirmation, graduations and marriage. Besides the culture, subculture also plays an important in consumers behavior which includes nationality, religion, geographic, location, race, age and sex. For example, when comparing the husband-wife decision making between United States and China, Schiffman and Kanuk (2007) found out that there were substantially fewer â€Å"joint† decisions and more â€Å"husband-dominated† decisions for many household purchases in China. Even in the same country, another research showed that in larger city like Beijing, couples were more likely than rural co uples to share equally in purchase decisions. c) Individual factors Apart from the social and cultural factors which affecting the consumer behavior, individual factors play an important role when people make decision (Dholakia, 1979). Schiffman Kanuk (2005) explained the influences of the individual factors through several categories: motivation, personality, perception, learning as well as attitudes. As a driving force within individuals that force them to take actions, motivation is produced by a state of uncomfortable tension unsatisfied needs. Liking to our topic, hiring the wedding planner may be motivated by the needs of couples, such as lack of time for preparation, looking for professional service etc. Personality determines and reflects how a person responds to his or her environment. Generally, people are looking for the balance between the perceived self-image and their behavior including the purchasing products or service. Some may prefer innovative wedding style (e.g. destination wedding, green wedding) while the other may choose trad itional wedding. Moreover, each individual has its own process when he or she selects, organizes and interprets stimuli into a meaningful and coherent picture of the world. This process is highly subjective and is based on what the consumer expect to see. There are several factors that can influence the perception including physical appearance, stereotypes, halo effects, irrelevant cues, first impressions, and the tendency to jump to conclusions. 2.3 Theoretical foundation- Consumer decision making process This research is based on consumer decision making process, which is one of the theories of consumer behavior. Decisions are about the selection of an option from two or more alternative choices. According to Kotler, Bowen and Makens (2006), consumer decision process consists of five essential stages: 2.31 Need recognition From the moment that the consumer recognizes a problem or need, the consumer buying process starts. The consumers needs can be stimulated by both internal and external factors. Advertisements, word-of-mouth, social cues from families, friends and anyone within the families can influence the customers need recognition. In the case of wedding planner, potential couples, their internal stimuli probably is lacking of time for preparation, looking for some unique and special wedding while the external stimuli may be the advertisement in the internet, the promotional events held by wedding planners, especially by the friends or families who have previous experience. 2.32 Information search Searching information about their needs or problems is the second step of buying process. How much information a consumer looks for will depend on the strength of the drive, and the amount of initial information, the value placed on additional information. Linking to the wedding planners, couples will take some time for information searching. This is a stage that couples can decide if they would like to hire a wedding planners or if the products/service offered by wedding planner can satisfy their needs. 2.33 Evaluation of alternatives After searching the relevant information, customers will use the information to arrive at a set of final brand choices. At this stage, potential couples may set up a personal comparison system through different attributes such as reputation, price, theme etc., in order to identify which would be the most ideal brand. 2.34 Purchase decision Subsequently, consumer will buy the most preferred brand based on their evaluation in the previous stage. This is the stage that potential couples choose which brand, what kind of services and check if the product/service is available. This is also the stage that potential couples decide if they would like to hire a wedding planner or not. 2.35 Post-purchase behavior Based on the performance of the service/products, the final stage determines whether the consumer satisfy the service/products or not. 2.4 Summary After reviewing the previous studies related to wedding and wedding planners, we can find out that most of the studies were conducted in the developed countries such as U.S or United Kingdom, while there is a blank area regarding this field in China. Moreover, there is little study regarding the consumer purchase behavior towards the wedding planners conducted before. This research will based on the theories of consumer behavior to conduct three in-depth interviews to find out the reasons for potential couples hiring wedding planners; and the factors affecting their decision. Then, a quantitative research will be conducted to express the findings in statistical terms. CHAPTER 3 METHODOLOGY This research will be designed as an exploratory, quantitative, cross-sectional investigation of prospective couples needs towards the service/products offered by wedding planners in Pearl River Delta. 3.1 Research Design The advantage of semi-structure interviews is that it can allow issues to be explored deeply while questionnaire survey is that it can collect information from a large number of people and express the findings in statistical terms (Jennings, 2001). As limited study regarding the needs of potential couples towards the wedding service has been conduced in China so far, for this research, the important variables are not clear and still need to be defined. In order to develop a more reliable questionnaire to conduct quantitative research at the second stage, the first stage is to explore the important variables through a qualitative research. In-depth interviews with three potential couples will be conducted, which will facilitate the identifying the different requirements made by potential couples when selecting the wedding planners. These in-depth interviews are critical for the whole research because the finding of these interviews will be used to develop the questionnaire. 3.2 Questionnaire design There will be four main parts in the questionnaire. The first part will be the screening questions with the purpose of screening the invalid sample through some questions. Then, the second part will include some questions regarding the prospective couples attitudes towards the service/products offered by wedding planners in Pearl River Delta. Respondents are required to indicate their personal opinions on each statement on a five-point Likert type scale: 1 = strongly disagree to 5 = strongly agree. In the third part, open-end questions will be included in order to examine the personal experience and intention of hiring a wedding planner. Finally, there will be a set of questions regarding the demographic characteristics of the respondents, which will include gender, age, income level, marriage status, and education level. In order to explain the purpose of the research to the respondents, a covering letter will be attached to the questionnaire. The covering letter will include the information that how the sample was selected, the time will take to complete the survey, contact person for questions and assuring the response would be kept confidential and only used for statistical purposes. 3.3 Sampling method The survey will use a convenience sampling method. Total 200 questionnaires will be distributed in 5 major cities in PRD, Guangzhou, Shenzhen, Zhuhai, Dongguan and Zhongshan. Both non-married and married couples will be the target respondents in this survey. In order to ensure that the relevance of information collected can reflect the populations opinion, females under 20-year-old (Minimum age of legal marriage for female in China) or males under 22 (Minimum age of legal marriage for male in China) will not be counted as a valid sample. 3.4 Data Collection The data will be collected from 5 major cities in Pear River Delta including Guangzhou, Shenzhen, Zhuhai, Dongguan and Zhongshan, through different ways including face-to-face interviews and self-completion questionnaires. 3.41 Face-to-face interviews In order to have higher response rate, in the first phase, the face-to-face interviews with potential couples will be conducted at the wedding service companies when they are waiting for the service or outside the Marriage Registries in those cities. 3.42 Self-completion questionnaires At the second phase, self-completion questionnaires will be sent out through e-mail or online survey link, which allows the participants to complete the questionnaires at their own space and at a time convenient for them. In order to secure respondent rate, 2 weeks later, a follow-up letter will be sent out. 3.5 Pilot tests Before the distributing the questionnaires to the targeted respondents, a

Abolitionists Essay -- essays papers

Abolitionists Strategies of Sojourner Truth, Harriet Tubman, and John Brown Abolitionist Movement was a reform movement during the 18th and 19th centuries. Often called the antislavery movement, it sought to end the enslavement of Africans and people of African descent in Europe, the Americas, and Africa itself. It also aimed to end the Atlantic slave trade carried out in the Atlantic Ocean between Africa, Europe, and the Americas. Many people participated in trying to end slavery. These people became known as the abolitionists. The three well-known abolitionists are Sojourner Truth, Harriet Tubman, and John Brown. Sojourner Truth (1797-1883), born into slavery as Isabella, was an American abolitionist and an advocate of women's rights. She joined the abolitionist movement and became a travelling preacher. She took her new name-Sojourner Truth-in 1843 and began preaching along the eastern seaboard. Her strategy consisted of walking through Long Island and Connecticut, speaking to people about her life and her relationship with God. She was a powerful speaker and singer. When she rose to speak, wrote one observer, "her commanding figure and dignified manner hushed every trifler to silence." Audiences were "melted into tears by her touching stories". She traveled and spoke widely. Encountering the women's rights movement in 1850, Truth added its causes to hers. She is particularly remembered for the famous "Ain't I a Woman?" speech she gave at the woman's rights convention in 1851. Although Truth never learned to read or write, she dictated her memoirs to Olive Gilbert and they were published in 1850s as The Narrative of Sojourner Truth: A Northern Slave. This book, and her presence as a speaker, made her a sought-after figure on the anti-slavery woman's rights lecture circuit. Harriet Tubman was closely associated with Abolitionist John Brown and was well acquainted with other abolitionists, including Frederick Douglas, Jermain Loguen, and Gerrit Smith. After freeing herself from slavery, Tubman worked at various activities to save to finance her activities as a Conductor of the Underground Railroad. She is believed to have conducted approximately 300 persons to freedom in the North. The tales of her exploits reveal her highly spiritual nature, as well as a grim determination to protect her charges and those who aided t... ... others to do what she needed them to do. Her subjects listed to what she had to say and were encouraged enough by her words not to give up and to continue their journey to freedom. As a result of the abolitionist movement, the institution of slavery ceased to exist in Europe and the Americas by 1888, although it was not completely legally abolished in Africa until the first quarter of the 20th century. While the abolitionist movement's greatest achievement was certainly the liberation of millions of black people from servitude, it also reflected the triumph of modern ideas of freedom and human rights over older social forms based on privileged elites and social stratification. Bibliography: Baines, Rae. Harriet Tubman-The Road to Freedom. New Jersey: Troll Asssociates, 1982. Bernard, Jacqueline. Journey Toward Freedom-The Story of Sojourner Truth. New York: Norton Publishers, 1967. Ripley, Peter C. The Black Abolitionist Papers. Chapel Hill: University of North Carolina Press, 1985. www.askjeeves.com Visited site November 14, 2001 www.encarta.msn.com Visited site November 14, 2001 www.encyclopedia.com Visited site November 14, 2001

Nationalism and Sectionalism :: essays research papers

1. The three components of the American System were establishing a new protective tariff, starting a new transportation system and restoring the national bank. Henry Clay thought that each of these components would strengthen and unify the nation because he thought the American system would unite the nation’s economic resources because the south would grow food and raise animals that the north would eat and in return the south would by the manufactured goods the north made. A new transportation system would allow trade between the north and the south. Now America could finally become independent economically. And the tariff would help because during the War of 1812 British merchants brought a great deal of products to the United States and sold them at much lower prices than American made goods, so the tariff would raise the prices of the British goods so the American merchants could sell their products at a lower price.   Ã‚  Ã‚  Ã‚  Ã‚  2. Female workers in Lowell, MA can be compared to slaves in the south in many ways but they are also very different. The conditions that the women in Lowell and slaves had to live in were very unsanitary and unbearable. The woman even felt like slaves. They were constantly watched as were slaves and they were also forced to go to church. Unlike slaves they were paid, even though they were paid very little because they could do the work of a man but get paid less, they still got paid. They had choices of what jobs to do where slaves were assigned to certain jobs. The women got some free time and even a 30 minute lunch break while slaves had very little or no brakes at all.   Ã‚  Ã‚  Ã‚  Ã‚  3. While John Marshall was chief justice the Supreme Court promoted the idea of nationalism. In the Supreme Court case Gibbons vs. Ogden help make certain that the federal government had power on pretty much everything crossing any state lines. Another case also supported the national government over the state government, it was McCulloch vs. Maryland.   Ã‚  Ã‚  Ã‚  Ã‚  4. America’s foreign policy followed and promoted the idea of nationalism between 1825 and 1825 by making a treaty with Great Britain to trim down the number of military fleets at the Great Lakes. Also the Rush-Bagot Treaty made America and Canada remove all their troops from their shared border. John Adams also held the convention of 1818, which made a compromise with Britain to share the Oregon territory. Nationalism and Sectionalism :: essays research papers 1. The three components of the American System were establishing a new protective tariff, starting a new transportation system and restoring the national bank. Henry Clay thought that each of these components would strengthen and unify the nation because he thought the American system would unite the nation’s economic resources because the south would grow food and raise animals that the north would eat and in return the south would by the manufactured goods the north made. A new transportation system would allow trade between the north and the south. Now America could finally become independent economically. And the tariff would help because during the War of 1812 British merchants brought a great deal of products to the United States and sold them at much lower prices than American made goods, so the tariff would raise the prices of the British goods so the American merchants could sell their products at a lower price.   Ã‚  Ã‚  Ã‚  Ã‚  2. Female workers in Lowell, MA can be compared to slaves in the south in many ways but they are also very different. The conditions that the women in Lowell and slaves had to live in were very unsanitary and unbearable. The woman even felt like slaves. They were constantly watched as were slaves and they were also forced to go to church. Unlike slaves they were paid, even though they were paid very little because they could do the work of a man but get paid less, they still got paid. They had choices of what jobs to do where slaves were assigned to certain jobs. The women got some free time and even a 30 minute lunch break while slaves had very little or no brakes at all.   Ã‚  Ã‚  Ã‚  Ã‚  3. While John Marshall was chief justice the Supreme Court promoted the idea of nationalism. In the Supreme Court case Gibbons vs. Ogden help make certain that the federal government had power on pretty much everything crossing any state lines. Another case also supported the national government over the state government, it was McCulloch vs. Maryland.   Ã‚  Ã‚  Ã‚  Ã‚  4. America’s foreign policy followed and promoted the idea of nationalism between 1825 and 1825 by making a treaty with Great Britain to trim down the number of military fleets at the Great Lakes. Also the Rush-Bagot Treaty made America and Canada remove all their troops from their shared border. John Adams also held the convention of 1818, which made a compromise with Britain to share the Oregon territory.

Starbucks in 2009

STARBUCKS IN 2009 1 TABLE OF CONTENT Starbucks issues and causes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2 Starbucks current strategies and evaluation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 4 Analysis and recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 10 SOAR analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 Competitive analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 11 Value chain analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦14 Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦17 Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 18 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19 STARBUCKS IN 2009 2STARBUCKS IN 2009 Starbucks issues and causes Starbucks share price went down from the peak of $4 0(October 2006) more than 75% over the next two years. The sale and operating profits decreased 73. 1 million dollars compared to the last year in 2008 (Table 1 in the Appendix). The growth rate of Starbucks store sales decreased 8% in 2008 (Starbucks Corporation, 2008). 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% 0. 00% 2005 2006 2007 2008 ROA ROE The chart above shows the ROA (return on assets) and ROE (return on equity) ratio of Starbucks has generally gone down between 2005 and 2008.STARBUCKS IN 2009 3 Following are five main factors that caused Starbucks downturn in 2008: 1. Economic environment—Great Recession The global economic decline began in 2007 and took a sharp downward turn in September 2008. Due to this recession, each U. S. household lost an average of approximately $5,800 in income, and gross domestic product declined 6. 2 percent annualized (PEW, 2008). 2. Competitors Some independent coffee shops, such as Caribou Coffee (U. S. ), have imitated the opera ting model of Starbucks and have expanded and become national chains.In addition, fast food chains, including McDonald’s, Burger King, and Dunkin’ Donuts, started to provide coffee and get favorable comments. 3. Consumer performance Customers, especially coffee-lovers, became connoisseurs through the education process of coffee, which is a part of â€Å"Starbucks Experience†. Those educated customers would look for superior alternatives to satisfy the appetite. Another factor that affects sales is local preference. Customers could prefer different flavors and different types of coffee in different regions and areas.Ignoring the custom is the main aspect that leads to the failure of Starbucks in Australia. STARBUCKS IN 2009 4 4. Excessive store expansions One of Starbucks’ operating strategies is to increase its market share by continuing to open new stores in the existing market, and expanding stores in the new market to support its long-term strategy. Du ring the recession, Starbucks did not slow down the expansion which resulted in 300 store closures and 6700 job losses in 2009. In 2008, cost of sales increased from $3999 million to $4645 million from the previous year. The store operating expenses have increased $528. 0 million between 2006 and 2007; and the long-term debt has also increased from $2. 7 million in 2006 to $550. 9 million in 2007 (Table 1 in the Appendix). 5. â€Å"Starbucks Experience† brand dilution Although Starbucks has already created a distinguished mission and value for the last twenty years, consumers’ perception towards the â€Å"Starbucks Experience† has changed rapidly. Consumers are becoming too familiar with the brand and consider Starbucks’ product overpriced compared to other coffee stores in the market. Many questions arise to if consumers really value and recognized the â€Å"Starbucks Experience†.Starbucks current strategies and evaluation 1. Rediscover and Revita lize Starbucks Experience The â€Å"Starbucks Experience† includes the high quality coffee beans, employee involvement, community relations, social purpose, the layout and design of the stores, STARBUCKS IN 2009 5 and Starbucks location strategy. Howard Schultz’s strategy is to redefine the core brand value. Although the company has a well-established image in the market in the past twenty years, the same distinctiveness and concept might not have the same appeal to the consumers in the second decade of the twenty first century. . Revise mission statement and objectives: According to the Starbucks Corporation report for Fiscal Year 2008, Starbucks aims to establish itself as one of the most recognized and respected brands in the world through continuing expansion of its retail operations, growing its specialty operations, and pursuing other opportunities by introducing new products and developing new channels of distribution. This strategy shows that Starbucks place th eir attention on the scale and leading position of the company, and underestimate the importance of branding and differentiation.Both the fast expansion and over diversification would hurt the brand concept and cover the outstanding features, which could be proved by the decreased gross margin showed in the following graph. STARBUCKS IN 2009 6 Gross Margin of Starbucks 0. 53 0. 52 0. 51 0. 5 0. 49 0. 48 0. 47 0. 46 0. 45 0. 44 2006 2007 2008 Gross Margin 3. Re-emphasize core value Although one of the â€Å"Starbucks Experience† location strategies is to cluster 20 or more stores in each urban hub, Howard Schultz have re-emphasized the core value of the company and reduced store expansions in 2008.Under operating expenses, it shows the total of $266. 9 million in restructuring charges as the company is reducing retail stores that are not profitable. The total net stores opened in United States were only 445 in 2008 year ended, compared to 1065 net stores opened in 2009 year en ded. Starbucks also closed 64 stores in Australia due to the highly competitive environment of European culture influences. Instead of opening more retails in the city, the company has increased the drive-thru stores in the suburban locations in the U.S. and Canada, with approximately 35 percent and 31 percent of growth between 2007 and 2008. The decision of restructuring stores in 2008 cause a great lost in the company. However, the changes were necessary for the company to re-focus and re-define its core value of â€Å"Starbucks Experience† which leads the company to a fresh start in the following year. STARBUCKS IN 2009 7 4. Reconnect with customers through community projects and social responsibility â€Å"Perhaps we have the opportunity to be a different type of global company.One that makes a profit but at the same time demonstrates a social conscience†, this was Schultz’s vision for the company and showed his concern for re-establishing Starbucks social r esponsibility. In 2008 Starbucks held their annual meeting in New Orleans and used this as an opportunity to raise 10,000 volunteers to take part in various community projects to help rebuild this area. They have also created what they call Starbucks Shared Planet; which focuses on ethical sourcing, environmental stewardship and community involvement.Starbucks knows how important it is to their customers that they are socially responsible and offer something different and outstanding in comparison to their competitors. 5. Review operating practices Starbucks operates in both company-operated and licensed retail stores, and provides packaged coffee, tea and other branded products through a licensing relationship with partners. Starbucks installed new coffee making equipment, which cost millions of dollars, to emphasis the â€Å"hand-made† feature. They also revised the food menu and removed the non-core products to avoid the conflict among concepts.Around 84 percent of total n et revenues during fiscal 2008 came from the company-operated retail stores. By maintaining and developing company-operated retail stores, it could help keep the leading position and the experience provided by Starbucks STARBUCKS IN 2009 8 based on the superior customer service to reflect personality and build loyalty. On the other hand, the strategy of licensing rights to operate retail stores and produce branded products through partnership improves the awareness of Starbucks and reduces barriers to developing new markets through the local advantage of partners.Although it brought up the operating expenses both in U. S. and international markets, upgrading the coffee machine is a positive approach to keep consistency with the â€Å"Starbucks Experience† and Starbucks image. Once the coffee is made individually from freshly ground beans, the customers would notice the â€Å"hand-made† feature, which results in a different perception from other competitors. Since foods ervice sales accounted for 17 percent of all products and Starbucks gained about 5 percent of total revenues through providing food in the U. S. market, food is still a crucial element of the business.Therefore, it is necessary to seriously think about reinventing the food menu—distinguishing the conflicts and then removing the products that really affect atmosphere—rather than cancelling all the options. 6. Remain shareholder value Base on the annual report of Starbucks in 2007 and 2008, the company did not pay cash dividends to share holders, as well as in the near future (Starbucks, 2007&2008). The factors that influenced the stock price are comprised of company’s operational and financial performance, current and future industrial condition, and external economic situation. STARBUCKS IN 2009 9In 2008, investors were concerned about the current situation of Starbucks as many companies were facing bankruptcy, the stock price went down quickly due to selling st ocks to receive cash. In order to increase the confidence of shareholders, the CEO of Starbucks pronounced that company would keep forces on create long-term shareholder value. During the financial crisis, it was hard to let people believe in the future. Starbucks must make changes on their performance to satisfy the investors. However, the data shows that it was continuing deteriorated. The operating margin and net margin kept falling, which would disappoint shareholders. . 16 0. 14 0. 12 0. 1 0. 08 0. 06 0. 04 0. 02 0 2005 2006 2007 2008 Operating Margin Net Margin 7. Re-emphasize employee values to the company After Schultz returned as CEO, he was driven to reignite his commitment to his employees in which he referred to as partners. In the past the company has done many STARBUCKS IN 2009 10 things to insure a workplace that people would be proud to work for. Schultz offers full health care benefits to all employees including part time; by doing this the company has dramatically lowered their turnover rate compared to other companies in the industry.During the hard time of reduced revenues Schultz realized the importance of bringing the full â€Å"Starbucks Experience† to each and every customer, and to do that he needed to have dedicated employees. Losing a knowledgeable and trained barista meant losing their valuable customer relationships that they have created. Schultz took human resource very seriously and made sure to meet with all levels of the company to reconsider and realign their purpose and principles and re-establish their connection with their customers.From Schultz’s perspective focusing on and improving the â€Å"Starbucks Experience† was just as important, if not more important than number crunching. Analysis and recommendations It is important for Starbucks to utilize three main stream strategic tools to see the issues of the organization and make action orientated plan. 1. SOAR analysis Strengths †¢ †¢ †¢ †¢ Strong business ethic Consistency within stores Many locations, equalling convenience Well known brand recognition STARBUCKS IN 2009 11 †¢ †¢ †¢ †¢ †¢ Clear positioning Loyalty to customers Strong company culture Quality of product International presenceOpportunities †¢ †¢ †¢ †¢ †¢ Continuous cooperation with local farmers Conducting more research before quickly penetrating area Recognize consumer behaviour regarding new trends in the coffee industry Focusing on potential competitors (McDonalds/Tim Hortons) Sponsorship of local community events Aspirations †¢ †¢ Recreate â€Å"Starbucks Experience† Implement third place, â€Å"Home – Work – Starbucks† Results †¢ †¢ Measure by re-establishing SOAR every 3, 6, and 9 months Measured by aspirations becoming strengths and opportunities becoming results 2.Competitive analysis Based on the Porter’s Five Force model, the compe titive environment that Starbucks faces could be considered in following five aspects: STARBUCKS IN 2009 12 Bargaining power of suppliers—low Starbucks purchases large amounts of coffee beans directly from farmers all over the world, and they have built a relative stable relationship with some high quality coffee providers. Under this circumstance, the suppliers are at a disadvantage in the bargaining. Bargaining power of buyers—low Individual customers who consist of the majority of the target market usually do not have bargaining power, compared with a large corporation.In addition, customers have gradually accepted the slightly higher price of Starbucks because of the increasing awareness that they are paying for not only the coffee and food, but also the service and experience. Threats of substitutes—medium The substitutes of coffee could be tea, juice, soft drinks, milk, and other kinds of drinks. Since the similarity among these groups is relatively low, e specially for coffee-lovers, and the distinct flavor and functions, coffee is a special category.However, considering the experience that Starbucks wants to provide to customers, some other retail stores, such as ice-cream stores, would also target on the same market, which is the substitute of the â€Å"Starbucks Experience†. STARBUCKS IN 2009 13 Threats of potential entrants—high Starbucks has a large amount of potential entrants, including ? New ventures that have plan to enter the market and become big corporations or national chains ? ? Local independent coffee shops that provide high quality imported coffee. Large national chains, such as Tim Hortons and Burger King, that start to serve gourment coffee and become high-end.Since the entry barrier of the specialty coffee industry is relatively low, new entrants could share the market and develop their loyal customers without high technology and heavy investment. Rivalry among existing firms—high Most coffee- shop chains that provide high-end coffee and relaxing experience would be considered as existing competitors of Starbucks. The competitive situation would vary enormously from country to country. The most typical and powerful competitors are Caribou Coffee, McDonald’s, and Dunkin’ Donuts. ? Caribou Coffee is the nearest competitor in the U. S. arket, which has 495 coffee shops in 15 states and ? In 2001, McDonald’s-run coffee counters were placed inside of McDonald’s stores, offering espresso drinks as well as teas and pastries. Consumer Reports magazine rated McDonald’s regular coffee as better tasting than Starbucks as well as other STARBUCKS IN 2009 14 national competitors 6 years later. In January 2008, McDonald’s announced it would begin installing coffee bars, called McCafe throughout its US stores, and priced , these drinks between $1. 99 and $3. 29. By comparison, Starbucks’ comparable drink versions were priced between $2. 65 and $4. 5, a premium of approximately one-third (Seaford & Culp & Brooks, 2008). ? Starbucks considered Dunkin Donuts as an indirect competitor that competed within the lower-end convenience-oriented fast-food market; however, Dunkin Donuts pursued an aggressive growth strategy that shifted its positioning to coffee, and reached the top selling retailer of coffee-by-the-cup in America at 2. 7 million cups a day by 2006 (Seaford & Culp & Brooks, 2008). Besides, Starbucks also needs to grab market share from Nescafe and Lavazza who introduced sophisticated easy-to-use coffee system that help customers make good coffee at home. . Value chain analysis Firm Infrastructure The â€Å"Starbucks Experience†, including the store design and layout, involves a unique experience that the consumers will not receive it anywhere else. Starbucks also incorporates local stories and culture when designing the store; this creates a community involvement and more personal experience for the cust omers. Customers who buy Starbucks product are not only purchasing a simple beverage, they STARBUCKS IN 2009 15 are purchasing an experience and bring back the value for the company.Human Resource Starbucks believes in a workplace where people are treated equally and respectfully; also to inspire them and to share in its success. The company offers extensive training for their employees, to involve them in the company culture. Starbucks creates value and company morals for their employees by providing them with great health benefits and empowering them in the decision making process. Employees then create value for the company in return by selling Starbucks product. Technology Development Starbucks is always trying to be innovated in the market by introducing new technologies and creative products.The POS system provides efficiency when placing customer orders and it also detects sales on specific products for managers to monitor certain sales patterns. Starbucks’ Verismo mac hine also plays an important part of the company’s technology development by providing fast production of high quality beverage to their customers. Procurement Starbucks has a huge buying power internationally and has a great long-term relationship STARBUCKS IN 2009 16 with the local coffee beans suppliers. This helps the company control costs, in turn being able to create greater value and profit for the organization.Operations From selecting and searching high quality coffee beans all over the globe to the cup of coffee prepared by certified Baristas; Starbucks’ operation process creates a standardized guideline all across the organization by the efficient service from all level of employees and management. Outbound logistics Starbucks’ distribution system is expansive, including the storefront retail stores, licensed products and brand, as well as airport terminals. The company also offers mobile apps, and loyalty cards for regular customers to provide effici ency and show appreciation of their business to the company.Marketing and Sales In order to provide greater consumer value, Starbucks has created many loyalty programs for return customers as well as frequent promotions and new flavored beverages to keep its product interesting. The company also focuses on holiday season products such as holiday flavor beverages and merchandises to add value for the existing products. STARBUCKS IN 2009 17 Recommendation: Considering the increasing average price of coffee beans resulted from the resource shortages, Starbucks would face a higher costs of material and more powerful suppliers.Planning vertical integration to unite or own the valuable farms and plants could effectively guarantee the supply and control costs. Maintaining a clear brand image and position and holding the principles and concepts that have long been implemented are effective approaches to survive Starbucks within the fierce competition. The unfavorable opinions of customers t owards VIA instant coffee make it clear that aggressive expanding and changing for competition would confuse consumers and lose market.Since in-store atmosphere, free Wi-Fi, and considerate customer service are no longer the unique features of Starbucks, it is necessary to create new ideas to develop â€Å"Starbucks Experience† that makes Starbucks different. Figuring out more ways that are consistent with the core value of the brand to integrate and re-launch the concept of â€Å"Starbucks Experience† to motivate customers by turning familiar things new. STARBUCKS IN 2009 18 Appendix Table 1. The table of figures showed in the graphs: 2008 ROA ROE Gross Margin Operating margin Net Margin 12. 67% 8. 88% 0. 470 0. 057 0. 036 2007 29. 45% 19. 72% 0. 00 0. 132 0. 084 2006 25. 32% 20. 19% 0. 517 0. 136 0. 086 0. 145 0. 092 2005 23. 65% 22. 21% STARBUCKS IN 2009 19 REFERENCES Grant, R. M. (2010). Contemporary Strategy Analysis (seven editions). Chichester: John Wiley & Sons . PEW. (2009). The Impact of the September 2008 Economic Collapse. Retrieved January 31, 2013, from http://www. pewtrusts. org/our_work_report_detail. aspx? id=58695 Seaford, B. C. & Culp, R. C. & Brooks, B. W. (2008). Starbucks: Maintaining A Clear Position. Journal of the International Academy for Case Studies, 18(3), 39-57. Starbucks Corporation. (2008). Fiscal 2008 Annual Report.

Compare the ways the two editorials have used language devices Essay

This essay is written about two newspaper editorials from two very different newspapers one from the â€Å"Sun† and one from the â€Å"Times† they are both about the terrorist crisis in America that has deeply shocked the world. The first thing that you come across in both articles is the use of headings and subheadings. Firstly in the ‘Times’ editorial there is a statement â€Å"terror for all† with another bold subheading saying â€Å"the day that changed the modern world† both of these statements grabs the attention of the reader and this applies to everybody because there is no-one that isn’t involved as it is an attack on modern civilisation, this proves effective and sets a good base for the editorial to be started on The ‘Sun’ takes quite a different approach by having a large centred text box with large white underlined font saying â€Å"all the world must unite to defeat these evil cowards† this shows a plan of action straight from the mark† where as the ‘Times’ seems to set the scene firstly and is quite laid back but firm but the ‘Sun’ jumps straight into the mark suggesting attack. Below this is an emotive picture of New York workers fleeing the devastation. This is very emotive and used to give people a better insight and to show how serious the situation is I find this Heading and subheading when linked are quite effective and would easily grab the attention of the reader. The next point I am going to talk about is quite vital as to me this point is where both editorials come into they’re own and separate. Ill use the example from the ‘Sun’ firstly the poem is laid out in easy to read columns with a bold underlined text making a point at the start of each mini section, there are five of these little sections in all each making a very good point and then backing it up very successfully this proves for an easy consistent read using a little background information and then going forward to discuss some very good points. I think this layout and structure works perfectly with the article. I now move onto the ‘Times’ to me this layout is incredibly poor as I do not think that it will be able to hold the attention of the reader long enough to finish the article, the editorial is based upon very long columns of small flowing typical newspaper text the editorial contains no pictures and uses a very mature language that in places is very hard to understand. One thing that I find better in the ‘Times’ is that the article goes through several stages firstly it starts out with giving quite a detailed basis of background information that informs the reader of exactly what has happened it then goes on to give its own views on the disaster and how it thinks the situation should be dealt with. The editorial looks through many angles of the situation and makes good well thought out comments I don’t entirely agree with most of them but in general they are quite good, but all in all the article is not presented in its full potential and this must have a great effect on the reader. The tone in both poems is fairly similar they are both quite formal and both reactionary and both reason to the problem I fell that the attitude in the ‘Sun’ is more of action and overall sadness, and is more of a report into the happenings and the †Times† comes across as more of a story although expressing sadness it is presented far differently. The use of language is far different within the two poems the ‘Times’ uses highly sophisticated mature language that could prove very hard to understand but keeps with the highly sophisticated reputation of the times and the class it is aimed at. The ‘Sun’ uses fairly common but intellectual (in places) language that is appropriate and easy to understand, which is effective. The use of supporting evidence is of a high quality in both editorials especially in the ‘Sun’ as the point is made and then backed up that is shown very well in the layout also in the ‘Times’ I feel all the points have been backed up well. I think that both poems have represented the situation brilliantly.